HOW WE CAN HELP COMMERCIAL BUSINESS OWNERS

WATER DAMAGE
ROOF DAMAGE
GENERAL CONTRACTING
FIRE DAMAGE
MOLD
STORM DAMAGE
OTHER SERVICES

Who we are

Sedgwick offers customized managed repair, restoration and mitigation through our network of certified local, regional and national contractors. We identify, deploy and manage resources on behalf of both the carrier and property owner throughout the entire restoration process. Sedgwick's repair solutions team has earned a reputation as one of the nation’s most trusted names in the insurance restoration industry.

What we DO

  • WATER DAMAGE

    Flood or water damage? Call us immediately! 800-587-4243

    Whatever the cause of your water damage, be it flood, suppression or even a simple toilet overflow, it must be treated immediately to prevent mold or further damage. Sedgwick's repair solutions team is here to help. You can count on our certified service providers to get the job done quickly, efficiently and professionally...
    Learn more

    Whatever the cause of your water damage, be it flood, suppression or even a simple toilet overflow, it must be treated immediately to prevent mold or further damage. Sedgwick's repair solutions team is here to help. You can count on our certified service providers to get the job done quickly, efficiently and professionally.

    With the most up to date industry certifications, our service providers have extensive training and experience in water removal, drying, and repair. Using proven techniques to guarantee an efficient drying process, we can ensure that all moisture within floors, ceilings or walls is thoroughly removed. With over 1,000 certified contractors located throughout North America, we provide emergency response services, 24 hours a day, 365 days a year.

    Our process is simple. Upon calling our 24-hour concierge team, you can expect your repair contractor to be on site within hours of you making a call and working on drying your home immediately. Upon arrival, your repair contractor will evaluate the type and extent of damage and work with you to create a plan of restoration. It is our guarantee that you will be informed of processes and costs, every step of the way.

    At Sedgwick, it is our goal to return your property to pre-loss condition as quickly as possible and always keep your best interest in mind.

    Benefits to the property owners

    • 24/7/365 concierge team
    • Fast response and recovery
    • Restore property and possessions


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  • FIRE DAMAGE

    FIRE DAMAGE Fire or smoke damage? Call us today! 800-587-4243

    Fires can be physically and emotionally damaging to you and your family. Whatever the cause, Sedgwick's repair solutions team is here to help. Upon arrival, your contractor will evaluate the type and extent of damage and work with you to create a plan of restoration. It is our guarantee that you will be informed of processes and costs, every step of the way...
    Learn more

    Fires can be physically and emotionally damaging to you and your family. Whatever the cause, Sedgwick's repair solutions team is here to help. Upon arrival, your contractor will evaluate the type and extent of damage and work with you to create a plan of restoration. It is our guarantee that you will be informed of processes and costs, every step of the way.

    Through the use of safe, environmentally friendly restoration products specialized to treat soot, smoke, water (from fire suppression) and other residue from the damage, your contractor can clean and restore your property and possessions back to their original pre-loss condition. Sedgwick's repair solutions network contractors use industry-proven techniques to guarantee drying of your walls and floors to ensure moisture within is thoroughly removed to prevent mold from forming.

    With our state-of-the-art system, you will have access to all updated information regarding your property, including timing and quotes for your damage.

    Everything is performed and completed with your best interest in mind.

    Benefits to the Homeowner

    • 24/7/365 concierge team
    • Fast response and recovery
    • Can restore property and possessions


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  • MOLD REMEDIATION & Environmental Services

    Got mold? Call us today! 800-587-4243

    Environmental contaminants can be harmful to your health and belongings. You can rely on Sedgwick's repair solutions contractors to repair damages and thoroughly remove remnants of toxins throughout your home...
    Learn more

    Environmental contaminants can be harmful to your health and belongings. You can rely on Sedgwick's repair solutions contractors to repair damages and thoroughly remove remnants of toxins throughout your home.

    Certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and utilizing advanced training and inspection instruments, our specialists can assess and mitigate the most complicated of environmental projects, including:

    • Mold remediation
    • Infection control & bacteria/virus decontamination
    • Sewage & biohazard cleanup
    • HVAC decontamination & air duct cleaning
    • Contents & document decontamination
    • Tear gas clean-up
    • Lead abatement
    • Asbestos clean up


    Our service providers will immediately inspect the property, determine the extent of the damage, then create a remediation plan to restore your home back to its original pre-loss condition. They also use specialized testing experts to verify the contaminants are extracted from your property.

    Benefits to the homeowner

    • 24/7/365 concierge team
    • Fast response and recovery
    • Can restore property and possessions


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  • Storm Damage

    No damage is too large for us! Call us today! 800-587-4243

    Wind, hail, tornadoes and electrical storms can be damaging to your personal property. These events can lead to excess debris, broken power lines, fallen trees, and more damage. Don’t delay, call Sedgwick's repair solutions team today. We can begin to restore your property back to its original pre-loss condition before additional damage occurs...
    Learn more

    Wind, hail, tornadoes and electrical storms can be damaging to your personal property. These events can lead to excess debris, broken power lines, fallen trees, and more damage. Don’t delay, call Sedgwick's repair solutions team today. We can begin to restore your property back to its original pre-loss condition before additional damage occurs.

    Sedgwick's repair solutions network service providers use the necessary equipment and processes to restore any damage of any size.

    Sedgwick has your best interest in mind throughout the entire process.

    Benefits to the homeowner

    • 24/7/365 concierge team
    • Fast response and recovery
    • Can restore property and possessions


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  • GENERAL CONTRACTING & ROOF REPAIRS

    Make your house feel like a home. Call us today 800-587-4243!

    Whether you have an idea in mind, or need suggestions to remodel your home, Sedgwick is here to help make your house feel like a castle...
    Learn more

    Whether you have an idea in mind, or need suggestions to remodel your home, Sedgwick is here to help make your house feel like a castle.

    Our credentialed and experienced certified contractors take into consideration your personal style and preferences.

    Sedgwick's repair solutions team prides itself on quality and professionalism. With our state-of-the-art system, you will be involved in every step of the remodeling process, including updates and quotes. You can count on our service providers to get the job done quickly, efficiently and professionally.

    Sedgwick's repair solutions team has your best interest in mind from conception to completion. Our unique warranty program is the strongest in the industry. We guarantee the contractor’s warranty on labor and workmanship is honored – roofs, siding and gutters: 5 years for replacements and 1 year for repairs; general contracting: 3 years on replacements and repairs.

    Benefits:

    • Trained & credentialed contractors
    • Data performance and modeling
    • Workmanship warranties up to 5 years 24/7/365 customer service team
  • OTHER Services

    • Vandalism

      Recent break-in? Call us immediately! 800-587-4243

      Sedgwick's repair solutions team understands the emotional toll this can have on you and your loved ones. We are here to help!

      Sedgwick's repair solutions team understands the emotional toll this can have on you and your loved ones. We are here to help!

      Our service providers are trained and certified in cleanup and restoration services. They will immediately respond to your needs, whether its structural damage or your home was broken into. Using the necessary equipment and processes, our service providers will restore your property back to its pre-loss condition, and ensure your safety by boarding up or repairing any broken entrances. They are also trained to sanitize any hazardous conditions.

      Sedgwick's repair solutions team has your best interest in mind throughout the entire process.

      Benefits to the homeowner

      • 24/7 services
      • Fast response and recovery
      • Can restore property and possessions


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    • Emergency Board-up & Tarping

      We can help secure a property from or after an unexpected disaster. Call us today 800-587-4243!

      We are on-call 24-hours a day, 7-days a week to respond to your emergency board-up needs. Our service specialists have experience in dealing with properties of all sizes. They are trained and certified with the proper equipment and resources to effectively board up:

      We are on-call 24-hours a day, 7-days a week to respond to your emergency board up needs. Our service specialists have experience in dealing with properties of all sizes. They are trained and certified with the proper equipment and resources to effectively board up:

      • Doors
      • Windows
      • Garage doors
      • Roofs
      • Large bay windows
      • Others


      Benefits to the homeowner

      • 24/7 services
      • Fast response and recovery
      • Can restore property and possessions


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    • Tree & Shrub Removal

      Report a claim! 800-587-4243

      Our tree removal program has been supporting claims in all 50 states involving damage to trees from wind, ice, vandalism, accidents and wildfires.

      Our tree removal program has been supporting claims in all 50 states involving damage to trees from wind, ice, vandalism, accidents and wildfires.

      Our property loss solution specialists are certified arborists with proper accreditation/safety credentials and adhere to ANSI A300 standards for tree care.

      Sedgwick's repair solutions team has your best interest in mind throughout the entire process.

      Benefits to the homeowner

      • 24/7 services
      • Fast response and recovery
      • Can restore property and possessions


      Related Links:

WHY CHOOSE US

Sedgwick's repair solutions team offers a one-stop solution for securing high-quality repairs for property damage and restoration work. Our managed repair network has nationwide coverage and offers a suite of specialized restoration and renovation services.

SERVICES: 24/7 emergency response for water and fire mitigation; temporary roof cover and board-up; tree removal; and hazmat cleaning. Our full-service contractor network also provides asbestos/mold remediation, general construction, contents cleaning/pack-out, and roofing repairs.

BENEFITS: Trusted and credentialed contractors with third-party performance oversight; fair and accurate estimates; an improved experience for property owners; 24/7 live customer service; 3-year reconstruction warranty


Read more about our repair solutions and our mitigation bill review.

What we Offer

CONTRACTOR CREDENTIALING

We execute the most elite selection process in the industry.

North America’s most elite insurance carriers trust Sedgwick's repair solutions to credential only the most talented, successful and professional contractors in the business. We cater to the most discerning carriers who would not expect anything less. All network service providers undergo a thorough credentialing process and are recertified annually.

All participating service providers possess the following:

  • Extensive financial review
  • Annual background checks
  • Insurance certificates
  • Proven industry experience
  • Business license verification
  • EPA lead certification
  • Closed file reviews
  • Letters of recommendation

 

Our service providers and their employees hold certifications including:

  • Certified Restorer (CR)
  • Certified Mold Remediator (CMR)
  • Certified Mold Remediation Supervisor (CMRS)
  • Water Loss Specialist (WLS)

 

Our process of credentialing and ongoing training requirements ensures that our Sedgwick's repair solutions network consists of the most elite and qualified restoration specialists, guaranteeing you and your policyholder an exceptional level of workmanship, professionalism and efficiency.

POLICYHOLDER RETENTION

Policyholders expect their lives to be restored with a higher level of service than ever before. Even North America’s largest and most efficient carriers cannot do this alone.

That’s where Sedgwick's repair solutions come in.

Our unparalleled ability to handle any loss of any size, combined with our comprehensive claims management platform, has allowed insurance carriers the ability to dramatically improve the experience of their policyholders to increase client retention and customer satisfaction.

CUSTOMER SERVICE

Above and beyond all else, we are committed to excellence.

Sedgwick's repair solutions is committed to quality and guarantees transparency of our workmanship to you and your policyholder, which adds value and an advantage. We cater to a discerning carrier whose desire to elevate the customer experience is at the top of their list.

Our quality assurance program strives to improve your service experience by ensuring that our service providers are following client specific program requirements and Sedgwick's repair solutions service requirements. The following tools and processes are available for assessing quality and provide accurate and useful data used to track trends and manage contractor performance:

  • File audits: assignments are desk audited to gauge technical accuracy of the estimate and file documentation.
  • Re-inspections: select assignments are physically re-inspected to gauge customer satisfaction, technical accuracy, and a quality work product.
  • Customer service surveys: customer surveys are conducted to measure factors such as satisfaction with contractor timeliness, professionalism, quality of work, and Net Promoter Scoring.
  • Performance metrics: key performance metrics are captured, measured, and shared with each contractor to drive high performance results. Contractors who do not perform within our standards and the client requirements will be removed from the program.

 

By continually measuring and assessing service providers, we are able to provide you and your policyholders an exceptional level of expertise, professionalism and efficiency.

DATA PERFORMANCE

Ensure our service providers perform to the highest standards possible.

Once approved to be a part of Sedgwick's repair solutions, the service provider is then placed through a rigorous performance-based management system, ensuring they perform according to the highest standards possible. We have a built-in performance rating program that monitors and triggers all service standards customizable to your particular program.

Service providers receive frequent ratings, from the moment they receive their first claim. Ratings are based on the following metrics:

  • Contact time
  • Inspection time
  • Documentation upload
  • Customer Satisfaction
  • Projects completed and files closed (overall time in process)
  • Service level failure ratings
  • Photos upload standards
  • Note and file update standards
  • File cycle time standards
    .

Sedgwick's repair solutions will make available monthly, quarterly, and annual performance reports to ensure you know the efficiency of your claims program, every step of the way.

FAIR & ACCURATE ESTIMATES

Cost effective and efficient service always

Increased project performance equates to more efficient jobs and file handling. Sedgwick's repair solutions ensures that not only will more projects be completed sooner, at or under budget, and on time, but that your policyholder’s experience will not be impacted in a negative way.

Contact Us

Quality and efficient service is our number one priority.
If you would like additional information, please contact us at 800-587-4243.

Sedgwick

6440 Southpoint Parkway, Suite 200
Jacksonville, FL 32216

If you or your client need emergency restoration services immediately, please call 800-587-4243.